At Digivox, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, https://digivox.shop/, make a purchase, or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to any consent or other requirements under applicable privacy laws.

1. Information We Collect

When you visit or shop at Digivox, we may collect certain types of personal information, including:

Personal and Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Order and Transaction Information

  • Products purchased

  • Order history

  • Payment transaction details

  • Shipping and delivery information

  • Customer service communications

Device and Website Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Website browsing activity

  • Cookies and similar tracking technologies

We collect information when you provide it directly, when you interact with our website, and through certain services that help us operate our store.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Processing and fulfilling customer orders.

  • Managing payments and transactions.

  • Arranging shipping and delivery.

  • Providing customer support.

  • Responding to questions and inquiries.

  • Processing returns, exchanges, and refunds.

  • Improving our website and shopping experience.

  • Maintaining website security.

  • Detecting and preventing fraudulent activities.

  • Communicating important order and service updates.

  • Sending promotional communications where permitted by law and in accordance with your preferences.

  • Meeting applicable legal and regulatory obligations.

3. Sharing Your Personal Information

We may share certain personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

E-commerce Platform

Our online store is powered by Shopify, which provides the technology and infrastructure necessary to operate our website and process customer orders.

Payment Service Providers

Payment information may be processed by third-party payment providers to securely facilitate transactions. Payment providers handle payment information according to their own privacy and security practices.

Shipping and Delivery Providers

We may share relevant customer information, such as names, shipping addresses, and contact details, with shipping and delivery providers to fulfill orders.

Service Providers

We may work with service providers that assist with website hosting, customer support, security, analytics, communications, and other business operations.

Legal and Regulatory Authorities

We may disclose personal information when required by applicable law, legal proceedings, government requests, or to protect our rights and the security of our business and customers.

We do not authorize third parties receiving information on our behalf to use it for purposes unrelated to the services they provide, subject to applicable law.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our store.

Cookies may help us:

  • Remember shopping cart contents.

  • Maintain website functionality.

  • Understand website traffic and visitor activity.

  • Improve website performance.

  • Remember certain browsing preferences.

  • Support advertising and marketing activities where enabled.

You can manage cookies through your browser settings. Depending on your location, you may also have access to cookie consent and preference controls through our website.

Disabling certain cookies may affect some website features.

5. Payment Security

When you make a purchase through Digivox, payment information is handled through the payment processing services available at checkout.

We do not intend to store complete payment card information on our own systems unless expressly necessary and permitted through an authorized payment service.

Payment providers use their own security measures and privacy policies to process transactions.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information collected.

  • The purpose for which it was collected.

  • Order and transaction requirements.

  • Customer service and dispute resolution needs.

  • Applicable tax, accounting, and legal obligations.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Access: Request access to personal information we hold about you.

  • Right to Correction: Request correction of inaccurate or incomplete information.

  • Right to Deletion: Request deletion of your personal information, subject to legal exceptions.

  • Right to Data Portability: Request a copy of certain personal information in a portable format.

  • Right to Withdraw Consent: Withdraw consent where processing is based on your consent.

  • Right to Opt Out: Opt out of certain marketing communications or data processing activities where applicable.

  • Right to Object: Object to certain types of personal information processing where permitted by law.

To exercise your privacy rights, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

We will respond to eligible requests within the timeframes required by applicable law.

8. Marketing Communications

We may use your contact information to send promotional emails, special offers, and updates about our store where permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Please note that even if you opt out of promotional communications, we may still send essential transactional messages relating to your orders, purchases, or customer service requests.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

These external websites operate independently and may have their own privacy policies and terms.

Digivox is not responsible for the privacy practices, security, or content of third-party websites.

We encourage customers to review the privacy policies of any external websites they visit.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children who are not legally permitted to use our services without appropriate parental or guardian involvement.

If we become aware that personal information has been collected from a child in violation of applicable privacy laws, we will take reasonable steps to address the situation.

Parents or legal guardians who believe that a child has provided personal information to us may contact our customer support team.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include secure website technologies, access controls, and the security features provided by our service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We encourage customers to protect their personal information and avoid sharing sensitive account details with unauthorized individuals.

12. International Data Transfers

Your personal information may be processed or stored in countries other than the country in which you reside.

This may occur when we use service providers or technology platforms that operate internationally.

Where required by applicable law, appropriate safeguards will be used to protect personal information during international transfers.

13. United States Privacy Rights

Depending on your state of residence, you may have additional rights under applicable United States privacy laws.

These rights may include the ability to:

  • Know what categories of personal information are collected.

  • Request access to specific personal information.

  • Request correction or deletion of personal information.

  • Obtain information about certain disclosures of personal information.

  • Opt out of certain targeted advertising, sales, or profiling activities where applicable.

  • Appeal certain decisions regarding privacy requests where required by law.

To submit a privacy request, please contact us using the information below.

We will handle eligible requests in accordance with applicable state and federal privacy requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, technology, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage customers to review this page periodically to stay informed about how their personal information is handled.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Digivox

Email: digivox.shop@hotmail.com

Phone: +1 616-884-0698

Mailing Address:

1955 W Baseline Rd, Suite 107
Mesa, Arizona 85202
United States

Website: https://digivox.shop/

We appreciate your trust in Digivox and are committed to handling your personal information responsibly and transparently.