Welcome to the Digivox FAQ page! We have answered some of the most common questions about our store, orders, shipping, returns, and customer service. If you need further assistance, please contact our support team.

1. General Questions

What is Digivox?

Digivox is an online retail store committed to providing a convenient shopping experience, carefully selected products, and helpful customer service.

Where is Digivox located?

Our mailing address is:

1955 W Baseline Rd, Suite 107
Mesa, Arizona 85202
United States.

How can I contact Digivox?

You can reach us through the following channels:

What are your customer service hours?

Our business hours are:

  • Monday–Friday: 11 AM–6 PM

  • Saturday: 10 AM–5 PM

  • Sunday: 12 PM–4 PM

2. Orders and Payments

How can I place an order?

Simply browse our website, select the products you wish to purchase, add them to your cart, and follow the checkout instructions.

Can I modify or cancel my order?

Please contact us as soon as possible if you need to modify or cancel an order. Requests are subject to the order's processing status.

How will I know if my order has been confirmed?

After placing an order, you should receive an order confirmation by email containing your purchase details.

3. Shipping and Delivery

Where do you ship?

We currently ship within the United States only.

Do you offer free shipping?

Yes! Digivox offers free standard shipping on orders.

How long does shipping take?

Our estimated delivery time is 3–5 business days.

What is your order processing time?

Orders are generally processed within 2–3 business days, Monday through Friday.

What is your shipping transit time?

Once dispatched, orders generally take 1–2 business days in transit, Monday through Friday.

What is your daily order cut-off time?

Our order cut-off time is 2 PM. Orders are processed according to our regular business schedule.

Can delivery take longer than expected?

Yes. Although we aim to meet our estimated delivery times, unforeseen circumstances or carrier delays may occasionally affect delivery.

4. Returns and Refunds

What is your return policy?

Digivox offers a 30-day return policy. We accept returns for both defective and non-defective products, subject to our return policy conditions.

Can I exchange a product?

Yes. We accept exchange requests. Please contact our customer service team for assistance.

How can I return an order?

Returns can be made by mail or in person. A return label is included in the package to help facilitate the return process.

Do you charge a restocking fee?

No. We do not charge restocking fees.

How long does it take to receive a refund?

Refunds are processed within 14 days after the returned item has been received and the return has been reviewed.

Can I return a defective product?

Yes. We accept returns for defective products. Please contact our customer service team for assistance.

5. Customer Support

How can I get help with my order?

For questions about an order, shipping, returns, or exchanges, please contact us by email or phone.

When can I expect a response?

Our customer support team is available during our listed business hours. We aim to respond to inquiries as promptly as possible.

Where can I find more information about your store policies?

You can visit the relevant policy pages on our website for additional information about shipping, returns, refunds, privacy, and terms of service.

6. Still Have Questions?

We are happy to help!

Digivox Customer Support

Email: digivox.shop@hotmail.com

Phone: +1 616-884-0698

Address: 1955 W Baseline Rd, Suite 107, Mesa, Arizona 85202, United States.

Website: https://digivox.shop/

Thank you for shopping with Digivox. We appreciate your business and look forward to providing you with a convenient shopping experience!