At Digivox, customer satisfaction is important to us. We want you to feel confident when shopping with our store. This Return and Refund Policy explains the conditions and procedures for returning products, requesting exchanges, and receiving refunds.

Please review this policy carefully before making a purchase.

1. 30-Day Return Policy

Digivox offers a 30-day return policy.

Customers may request a return within 30 days of receiving their order.

We accept returns for both defective and non-defective products, subject to the conditions outlined in this policy and applicable consumer protection laws.

To initiate a return, please contact our customer service team with your order information.

2. Return Eligibility

We accept returns for eligible products, including defective and non-defective items.

To help us process your request efficiently, please provide:

  • Your order number.

  • The name or description of the item.

  • A brief explanation of the reason for the return.

  • Supporting photos when reporting damage or defects, if applicable.

All return requests are subject to review and verification.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.

3. How to Request a Return

To request a return, follow these steps:

Step 1: Contact Us

Email us at digivox.shop@hotmail.com or call +1 616-884-0698.

Step 2: Provide Your Order Details

Include your order number and the reason for your return request.

Step 3: Receive Return Instructions

Our customer service team will provide any necessary instructions for completing your return.

Step 4: Send or Bring Back Your Return

Eligible returns can be completed by mail or in person.

A return shipping label is included in the package.

Step 5: Return Review

Once we receive your returned product, we will review it and proceed with the applicable refund or exchange.

4. Return Methods

Digivox accepts returns through the following methods:

  • By Mail: Customers may return eligible products using the return shipping label included in the package.

  • In Store: Customers may return eligible products in person at our listed business address.

Return Address:

Digivox
1955 W Baseline Rd, Suite 107
Mesa, Arizona 85202
United States.

Please contact us before sending or bringing back a return to ensure you receive the appropriate instructions.

5. Refund Policy

Once your returned product has been received and reviewed, we will process the applicable refund.

Refund Processing Time: Up to 14 days.

Refunds are generally issued to the original payment method used for the purchase.

The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

If you have not received your refund after the stated processing period, please contact our customer service team.

6. Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item, please contact us with your order number and details of the requested exchange.

Our customer service team will assist you with the exchange process and provide the necessary instructions.

Exchange availability may depend on product availability.

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact us as soon as possible.

To help us resolve the issue, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the damage or defect, when applicable.

We will review your request and provide appropriate assistance, which may include a return, exchange, or refund in accordance with our policy and applicable law.

8. Restocking Fees

Digivox does not charge restocking fees.

Customers will not be charged a restocking fee for eligible returns.

9. Return Shipping

A return shipping label is included in the package to facilitate returns by mail.

For assistance with return shipping or in-store returns, please contact our customer service team before proceeding.

10. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible, and the standard return process may apply.

11. Refund Delays

If your refund has been approved but has not appeared in your account, please consider the following:

  • Your bank or payment provider may require additional processing time.

  • The original payment method may have its own refund processing schedule.

  • Certain transactions may require additional verification.

If you have concerns about a delayed refund, please contact us for assistance.

12. Contact Information

If you have questions about returns, refunds, exchanges, or order-related concerns, our customer service team is available to help.

Digivox

Customer Service Hours:

  • Monday–Friday: 11 AM–6 PM

  • Saturday: 10 AM–5 PM

  • Sunday: 12 PM–4 PM

Thank you for shopping with Digivox. We appreciate your trust and are committed to making your shopping experience as convenient and straightforward as possible.